Terms of Use

These Terms and Conditions (hereinafter referred to as the “Terms”) shall apply to users (hereinafter referred to as the “Users”, “Customers” or “you”) of the membership services on the MOTHER Bracelet website (hereinafter referred to as the “Website”) operated by MEDIROM MOTHER Labs, Inc. (hereinafter referred to as "Company", “we” or “us”). Users can access the membership services by creating an account (hereinafter referred to as the "Account") based on the following terms and conditions. In addition to the membership services that require account registration, Users may also participate in event/campaign registrations, make inquiries about the Company’s products, and use other functions on the Website without registering an account. In such cases, please review and accept the precautions and terms provided by the Company at the time of use of the applicable services, and register the required information.

Article 1 (Use of the Website)

Users may use the Website to purchase the Company’s products using an ID and password by reviewing and accepting the Terms and registering user information such as name, address, email address and phone number (hereinafter referred to as the "Registered Information") as instructed. No registration fee or membership fee is required.

Article 2 (Change of Registered Information)

In the event of any changes to the Registered Information provided by the user at the time of account creation on the Website, the user shall promptly notify the Company using the designated method for change. Upon receiving such notification of changes to the Registration Information from the user, it may take a certain amount of time for the Company to update the information.

Article 3 (Management of ID and Password)

Users are required to use ID (email address) and password set by themselves and manage them at their own responsibility. We shall not bear any responsibility for damages resulting from an unauthorized use of User's ID and password by a third party. If users become aware that a third party is using their ID and password unlawfully, they must immediately contact the Company. In such cases, the Company may request that such user present necessary information for identity verification. Users can change their own ID and password on the Website following the instructions.

Article 4 (Management and Protection of User Information)

The Company shall not disclose the Users' personal information to any third parties except in the case where disclosure of information is required by law or the government/public institutions. Please refer to the Company's privacy policy for more detailed purpose of use, procedures for disclosure and joint use of personal information etc.

Article 5 (Purchase)

Customers can purchase (including making reservations) products sold by the Company on the Website in the designated manner.

Article 6 (Shipping Fees)

Shipping fees related to product delivery shall be covered by the Company. Customers will only be responsible for such fees if they fail to meet the conditions specified on the Website, including those outlined in the Terms and the Specified Commercial Transactions Act (hereinafter referred to as “the Act”).

Article 7 (Payment Method)

The cost of the products purchased by Customers on the Website and applicable shipping fees shall be paid by Customers through the payment methods available on the payment page.

Article 8 (Delivery and Cancellation Due to Expiration of Storage Period)

Product delivery will be conducted through the designated transportation company specified by the Company. Neither the Company nor the transportation company will unpack, install, or collect packaging materials upon delivery except for certain items. If a product is returned to the originating warehouse due to exceeding the storage period at the transport company, an incorrect delivery address, or errors on the Website due to human error, the customer's order will be canceled without prior notice from the Company. In such case, refund will be processed in accordance with the following article. The customer is responsible for fees related to the refund, such as transfer fees. Shipping charges, gift wrapping fees, transfer fees, cash-on-delivery fees, and post-payment fees are not eligible for refund.

Article 9 (Exchange and Return Policy)

In the event that the Company acknowledges that the product delivered was different from the one ordered, or the delivered product was damaged or defective, the Company will accept exchanges for the product. Returns due to dissatisfaction with a purchased product for any reason will only be accepted if the product is confirmed to be in the undamaged factory-shipped condition. In any of the above cases, returns will only be accepted if Customers contact the Company within 14 days of receiving the product. Customers are responsible for the return shipping costs in such cases. Details regarding returns and exchanges for refund will be handled in accordance with the terms and conditions separately set forth by the Company in accordance with the Act.

Article 10 (Modification, Suspension, Termination of the Website)

We may modify or add to the contents of the Website or suspend or terminate the services on the Website without prior notice to Users. In such cases, we shall not assume any responsibility for any damages occurred to Users as a result.

Article 11 (Refusal of Service)

We may refuse to provide access to the Website to Users in the event of a breach of the Terms, any actions that cause harm to other users or the Company, or any other actions that we may consider inappropriate by a user.

Article 12 (Handling of Information)

Users shall not use the Website for purposes other than personal use and they shall not violate the trademark rights, copyrights, or any other rights of the Company or any third parties.

Article 13 (Prohibition of Unauthorized Commercial Activities)

Users are prohibited from using the Website for commercial purposes such as business activities unless expressly authorized by the Company.

Article 14 (Modification of Terms)

We may modify the Terms without Users’ consent by providing prior notice through methods deemed appropriate by us. The modifications will become effective from the date specified after a reasonable period from the notice.

Article 15 (Disclaimer of Liability)

We shall not be liable for any damages incurred by Users resulting from the use of the Website.

Article 16 (Governing Law and Jurisdiction)

The interpretation and application of the Terms shall be governed by the laws of Japan, and any disputes arising from or in connection with the Terms shall be exclusively submitted to the Tokyo District Court as the first-instance agreed-upon exclusive jurisdiction court.

MEDIROM MOTHER Labs Inc.
2-3-1 Daiba, Minato-ku, Tokyo 135-0091, Japan
Mail：mother-bracelet@medirom.co.jp

Established on: April 1, 2022
Last updated on: July 3, 2023